Articles
Effective context engineering for AI agents
Read LaterAnthropic's reference piece on context engineering — what to put in the window, what to leave out, and why. The canonical framing for the topic.
The Bitter Lesson
Read LaterRich Sutton's classic essay: general methods that scale with compute beat hand-engineered knowledge. The lens behind most agent-harness design debates.
We removed 80% of our agents' tools
Read LaterVercel on why fewer, better tools beat a sprawling toolset — fewer tokens, less confusion, better task completion. Contrarian and concrete, directly relevant to CX agent design.